Booking Terms & Conditions

Fees

Payments are due 2 weeks after the date of training. Invoices will be sent 2 weeks prior.

Pricing

The prices given on the website are guidelines only. Costs will be given at the point of enquiry and confirmed on booking confirmation email sent once the online booking form has been submitted.

Cancellations/Refunds

Notice given by client (prior to course date)

Applicable fee / procedure

More than 6 weeks

Clients may transfer one course date free of charge to another available date.

For cancellation, an administration fee of:
£25 (+ VAT) for 1 hour courses,
£50 (+ VAT) for 0.5 day courses and
£100 (+VAT) for 1 day courses,
will be charged.

Between four – six weeks

Clients may transfer one course date free of charge to any other available date.

For cancellations, an administration fee of:
£50 (+ VAT) for 1 hour courses,
£100 (+ VAT) for all 0.5 day courses and
£200 (+VAT) for 1 day courses will be charged.

Between one week and 4 weeks

Clients can transfer one course date to any other available date for a charge of:

£50 (+ VAT) for 1 hour courses,
£100 (+ VAT) for 0.5 day courses and
£200 (+VAT) for 1 day courses.

No refund is payable for cancellation, and full course payment is required.

Between one week and 24 hours

Clients are entitled to receive a 50% discount on one training course held within one year from the date of the cancelled course.

The new course must be booked within one calendar month of cancellation.

No refund is payable for cancellation, and full course payment is required.

Between 24 hours and start time of course

No refund is payable for cancellation, and full course payment is required.

Where a client transfers their booking to another date, the client will be charged the full amount of the booking if they cancel the transferred course date.

Only one transfer is permitted per client / per date – the fee will be charged as above.

For multiple bookings within a 12 month period you can ONLY transfer one course date within the stipulated procedures outlined. Any further cancellations will be charged in full.

Alterations / Cancellations of Courses by ECP

It may be necessary for ECP to change the content and timing of a course, the trainer, the date or the venue. In the unlikely event of the course being cancelled by ECP, a full refund will be made unless the client transfers his or her booking to an alternative date for the course. For all bookings, the liability of ECP shall be limited to the amount of the fee actually paid to ECP by the client.

Booking information - schedules and addresses

Course information, including venue address and timings (schedules where applicable) must be received 2 weeks prior to the training date.

Late Payment

ECP reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate of Barclays Bank Plc. Where an unpaid invoice is referred for debt collection, the legal costs will be added to the total amount due.